Accessing Mental Health Services through the Access team:

Access is a Freephone service receiving mental health referrals for all the Trust's adult mental health services, including people with dementia. The Access team helps people get the right support, in the right place, at the right time. They can help you get support from a variety of services that can support you, from financial well-being support to social care and many more.

South Staffordshire Mental Health & Social Inclusion Hub

Shropshire, Telford & Wrekin Access Team

If you’re already open to any mental health services at MPFT only contact Access during out-of-service hours.

If you’re calling between the hours of 9 am – 5 pm, you will need to call the Admin Hub.

Please note:

  • This is not a crisis helpline. If you need urgent help, please dial 999
  • Nobody should be asked to ring us by a professional, they should ring us for you
  • We try to help everyone with a mental health need

East Staffordshire Admin Hub:

  • Telephone: 0300 3033 427

West Staffordshire Admin Hub:

  • Telephone: 0300 3033 428

Integrated Mental Health Teams

Shropshire, Telford and Wrekin Community Mental Health Services

Within Shropshire, Telford and Wrekin, our placed based teams, aligned to local areas as part of Community Mental Health Transformation, are called Community Mental Health Services (CMHS). These services provide assessment and evidence based interventions for people who have complex mental health difficulties that are significantly impacting on daily life alongside partner organisations. This could include mood disorders, anxiety disorders, trauma related conditions, psychosis and other more severe and complex mental health difficulties.

The following Community Mental Health Services provide care in Shropshire, Telford and Wrekin:

  • Telford and Wrekin Community Mental Health Service
  • North Shropshire Community Mental Health Service
  • Shrewsbury Central East Community Mental Health Service
  • Shrewsbury West and Rural Community Mental Health Service
  • South Shropshire Community Mental Health Service


As part of the Community Mental Health Transformation, we have positioned Integrated Mental Health Teams to work within neighbourhoods to deliver place-based care, based on need and not diagnosis.

The team provides assessment, intervention, and treatments for people experiencing complex mental health difficulties which significantly impact their daily life.  This may include anxiety disorders, complex trauma, mood disorders, psychosis, and other complex mental health conditions. 

We have Integrated Mental Health Teams in the following areas in South Staffordshire:

  • Burntwood, Lichfield & Mercian
  • East (Burton and Uttoxeter)
  • Stafford and Seisdon
  • Cannock, Rugeley & Great Haywood

The Integrated Mental Health teams support adults who experience a range of mental health problems.

The teams receive referrals from GPs and other organisations, including self-referrals into our Access Team. The staff working within this part of the service includes the following specialties:

  • Community Mental Health Nurses
  • Community Mental Health Practitioners (CMHPs)
  • Healthcare Support Workers
  • Psychologists
  • Occupational Therapists
  • Medical Staffing, Psychiatrists
  • Social Workers

Please note - this list is not exhaustive


Patients Know Best

Patients Know Best (PKB) is a secure online portal that allows you to store and access your mental health records. You can also use PKB to share information, such as your care plan, with other healthcare teams, carers, family, and friends, and to track your progress over time. For more information and how to register visit the PKB page.

This service is designed to make sure everyone can access therapy for low mood and a range of anxiety problems.

Our Talking Therapies teams provide a range of recommended, evidence-based talking therapies for people who would like support for their mental health. We encourage members of the public to self-refer to us.

Contact the Staffordshire and Stoke-on-Trent Talking Therapies Service by calling 0300 303 0923 or self-refer online. Please note, this number operates during the hours of 9 – 5pm.

We have partnered with a number of different providers across South Staffordshire. These partner providers will provide support with the wider aspects that impact mental well-being, such as housing, financial well-being support and lifestyle services.

You can find out more below:

Our Early Interventions Pathway (EIP) service is a multidisciplinary community mental health service that provides treatment and support to people experiencing first-episode psychosis, or at high risk of developing, psychosis in South Staffordshire.

The team has two “wings” – the First Episode Psychosis (FEP) side, and the At-Risk Mental State (ARMS) side.

For information, advice, and guidance outside of our opening hours or if you wish to discuss a referral to our service please contact our Access Team on 0808 196 3002 or by emailing

The Early Intervention in Psychosis Pathway supports people aged 14 - 65 and their families/carers, who are experiencing – or at risk of experiencing – their first episode of psychosis.

The team consists of a consultant psychiatrist, clinical psychologist, psychological therapists, nurse practitioner/non-medical prescriber, mental health nurses, social workers, occupational therapist, support and recovery workers, and administration support.

We are a specialist team offering a broad range of interventions, which are specifically focused on minimising the risk of developing psychosis or aimed at recovery from a first episode of psychosis.  Research tells us that when a person receives early treatment and a range of specific interventions (such as medication, talking therapies, and employment/education support), they are less likely to have a hospital admission and more likely to recover. For some people, recovery does not mean that all of their psychotic experiences will go away.  We use a strengths-based approach to support people in building resilience and control over their individual challenges and move forward positively from their experiences.

The team can work with you for up to three years (or up to one year if you are assessed by the team as being at risk of developing psychosis).

You should be offered an assessment within two weeks of an accepted referral to the service. This allows us to meet with you and your family/carers to find out more about you and determine if you require an ongoing service from us.

For information, advice and guidance outside of our opening hours or if you wish to discuss a referral to our service please contact our Access Pathway on 0300 124 0365 or email them at

Contact Us

Early Intervention in Psychosis Pathway 
Severn Fields Health Village
Sundorne Road

Telephone: 0300 303 3426

Opening hours: 9:00am - 5:00pm, Monday to Friday

Operational Lead: Lindsey Browne

The main aim of ICoN, the Integrated Co-occurring Needs pathway is to ensure that adults with mental health and substance use needs across South Staffordshire are supported to achieve their goals for recovery.

This pathway spans voluntary, community, and social enterprise (VCSE), primary and secondary care services in South Staffordshire, ICoN is a tiered, trauma-informed model of care, which focuses on engagement, choice, and strengths.

For information, advice, and guidance outside of our opening hours or if you wish to discuss a referral to our service please contact our Access Team on 0808 196 3002 or by emailing

This pathway works with people who have complex mental health difficulties that are impacting their ability to; regulate their emotions, and maintain relationships both within their own life and also with professionals and are often at high risk of harm to themselves.

As a consequence life can feel chaotic and unpredictable for the person and those around them. This pathway offers a structured approach to support the person to engage and learn to work with distressing thoughts and feelings to achieve their goals.

We provide a memory and dementia care pathway across South Staffordshire that provides specialist help for people with memory problems and a Dementia pathway across Shropshire and Telford & Wrekin that provides specialist help for people with a diagnosis of dementia.

The team consists of a multi-disciplinary group of specialists who provide support, treatment, and interventions for all types of dementia.

The memory and dementia pathway has a whole-team approach: the team consists of consultant psychiatrists, middle-grade doctors, clinical psychologists, occupational therapists, nurse practitioners, mental health nurses, assistant practitioners, and health care support workers. There are specialist nurse practitioners in memory clinics to help with earlier diagnosis and treatment.

The service offers specialist memory assessment, diagnosis, and treatment. We also provide advice and information for you and anyone who cares for you. You will be supported by a member of the team who will regularly review your care.

During your initial assessments, it will allow us to meet you and your family or carers to discuss your current difficulties and agree on a plan of care to address your ongoing needs.

The Older Adult Pathway supports individuals, where a specialist needs-led approach to treating their mental health problems, is required. The multi-disciplinary team are specialists in working with older adults who are experiencing a range of mental health problems. They can provide support, treatment and interventions for older adults.

Contact Details

Lisa Agell-Argiles

Staffordshire and Stoke-on-Trent Care Group
0300 790 7000 ext 8609

Paul Bowers

Shropshire and Telford & Wrekin Care Group
01743 210177