Whether your appointment is via telephone, video or face to face, the Health Care Professional will ask you some questions as part of the initial assessment. This may include some or all of the following:
- What is your biggest problem – e.g. pain, lack of strength, loss of movement?
- Why do you think you have got the pain e.g. did you have an accident or has it occurred for no apparent reason?
- How long have you had this problem?
- Where do you feel the pain?
- What makes it worse?
- Does anything make it feel better?
- Does it disturb your sleep?
- Have you had similar problems before? If so, what treatment, if any, have you received?
- Have you had any investigations e.g. X-rays or scans?
- Are there any other conditions you see another health professional about e.g. diabetes, heart problems, asthma?
- What tablets/medicines are you taking?
- Are you working and what impact does it have on your work?
- What are your hobbies and how does the pain affect these?
- What do you hope to get out your appointment?
We may have to discuss other areas of the body to identify the source of the pain. Pain can come from one area of the body and be felt in another e.g. leg pain can be a result of a problem in the low back.
When the assessment is finished we will explain to you what we have found. Following a discussion, your personal supported self management plan and options for the future will be agreed. To get the best results, it is important you follow the plan as agreed.
Occasionally we may have to refer you on to a colleague, organise further investigations or specialist management.
Occasionally students may care for patients under supervision of a qualified Health Care Professional, in which case you will be asked for your consent, please tell us if this is not acceptable to you.
Please have the following with you:
- A list of your current drugs/medicines.
- Depending if your appointment is telephone, video or face to face, wear or bring appropriate clothing so that you can be examined effectively. If you have a leg or back problem you may want to wear or bring shorts/tracksuit trousers and a T-shirt. If you have an arm or neck problem you may want to wear or bring a vest top with you. If you have any questions about what needs to be examined and why please just ask.
- You may want to have a friend or family member with you, or another staff member can chaperone, please just ask.
- We have male and female therapists, so if you have a preference please let us know prior to attending for your appointment.
- Any previous medical letters relating to your current problem, results of X-rays or scans (If you have them)
If attending a face to face appointment, please arrive at least 5 minutes before your appointment, this allows you to book yourself in at the reception desk and fill out any necessary paperwork. If you arrive more than 10 minutes after your appointment time your physiotherapist may not be able to see you.
If your appointment is telephone or video, please ensure you are in a private and quiet location so that you can talk freely and you may have to do some movements. Also try to be somewhere that has good telephone or internet connection.
If you have to attend a clinic for a face to face appointment, please be aware that there may be a charge for parking at the hospitals and at some of our other treatment sites. Please see below for our clinic locations and contact details.
It is important for you to keep your appointment but sometimes it is not possible or you may no longer need it. If you need to re-arrange or cancel your appointment please contact the relevant clinic, so that we can offer that appointment to another person.
Due to high demand on our services, if you fail to attend your appointment and have not contacted us your referral may be closed.
The best outcomes happen when we work together. Being prepared for your appointment will help both of us get the most out of your appointments.
- Think about what you are expecting from the appointment
- Have some clear goals about what you want to achieve
- Be prepared to answer questions, and think of some questions you may want to ask. It’s ok not to know
- It may help if you write down your thoughts before your first appointment. Stick to one page of A4 (or less) so it can be read at the beginning of the appointment
- Make a note of all your current medications and any other health conditions you have/have had in the past
- Working with us and taking some responsibility for your ongoing care by following the advice and plan we agreed (e.g. daily exericses) is important
- Consider working out a schedule to fit the plan around your daily routine and lifestyle
- Continue to think about any difficulties your condition is still causing you so that you can discuss these next time
- Reflect on your progress. It’s important for both of us to jointly consider how effective your plan has been
- It’s important you don’t stop working on improving your health condition and situation once your contact with us comes to an end
- Think about how you might stay active in the future. You might consider joining a local fitness group, a walking group or exercising at home with a video. Whatever works for you