FREEPHONE 24/7 Urgent NHS Mental Health Helpline 

Telephone support, advice and triage.

If you live in South Staffordshire call 0808 196 3002 or email 

If you live in Shropshire and Telford & Wrekin call 0808 196 4501 or email

Other support & advice 

116 123 - 24 hours a day, 365 days a year

07984 967 708 - a professional or senior volunteer will call you back as soon as practicable

Staffordshire Mental Health Helpline
0808 800 2234 - operates 7pm-2am (weekdays), 2pm-2am (weekends)

Shropshire area - other support available


Urgent Care during Covid-19

Changes to the Emergency Department at Royal Stoke

The Emergency Department at Royal Stoke University Hospital will no longer treat minor injuries in adults or children in order to free up vital resources for managing Coronavirus (COVID-19).

Our Walk-in Centre at the Haywood Hospital will be able to provide these essential services between 7am-9.30pm every day. Orthopaedic surgeons and emergency nurse practitioners from Royal Stoke will join the Haywood Walk-in Centre team to provide an enhanced service.

Minor injuries at County Hospital, Stafford will be seen at the fracture clinic between 9am and 6pm. Again, this service will be run by orthopaedic surgeons and emergency nurse practitioners. Outside of these hours you may be asked to return the following day.

Patients who have an eye emergency problem are also being asked not to attend hospital straight away and instead call a telephone number and speak to a specialist. The Emergency Eye Clinic will be available on 01782 674300 Monday to Friday from 9am to 7pm, Saturday from 9 am to 2 pm and Sunday from 9 am to 12 noon.

All other emergency services at Royal Stoke, including the Major Trauma Service and the Children’s Emergency Department (ages 0 to 15) and County Hospital will be operating as normal for major injury and illness.

Information about urgent care across Staffordshire, Shropshire and Telford & Wrekin.