As part of the NHS response to Coronavirus (COVID-19), we have made changes to the services we provide
We have set up a 24/7 urgent NHS mental health service providing telephone support, advice and triage.
Both numbers are free from all landlines and mobile networks
If you live in South Staffordshire: 0808 196 3002
If you live in Shropshire and Telford & Wrekin: 0808 196 4501
Shropshire Council have produced a useful COVID-19 contacts list for their services: click here
Telford & Wrekin Council webpages outline self help / hints and tips as well as local resources around mental health: click here
If you’re already receiving care from one of our mental health teams and it is within normal working hours (usually Monday-Friday, 9-5) then call the team on the number they’ve given you.
If you’re not sure who to contact or you can’t remember their contact details please call:
Shropshire and Telford & Wrekin
0300 303 3426 (West Shropshire area)
0300 303 1601 (East Shropshire area)
0300 303 3427 (East South Staffordshire area)
0300 303 3428 (West South Staffordshire)
For more general help and advice from the Trust
Our switchboard is staffed 24 hours a day, 365 days a year, and will be able to direct your call 0300 790 7000
Alternatively for non-NHS advice and support you can call:
116 123 - 24 hours a day, 365 days a year
Leave a message on 07984 967 708 giving your first name and a contact number, and a professional or senior volunteer will call you back as soon as practicable
Staffordshire Mental Health Helpline
0808 800 2234 - operates 7pm-2am (weekdays), 2pm-2am (weekends)
Changes to the emergency department at Royal Stoke
The Emergency Department at Royal Stoke University Hospital will no longer treat minor injuries in adults or children in order to free up vital resources for managing Coronavirus (COVID-19).
Our Walk-in Centre at the Haywood Hospital will be able to provide these essential services between 7am-9.30pm every day. Orthopaedic surgeons and emergency nurse practitioners from Royal Stoke will join the Haywood Walk-in Centre team to provide an enhanced service.
Minor injuries at County Hospital, Stafford will be seen at the fracture clinic between 9am and 6pm. Again, this service will be run by orthopaedic surgeons and emergency nurse practitioners. Outside of these hours you may be asked to return the following day.
Patients who have an eye emergency problem are also being asked not to attend hospital straight away and instead call a telephone number and speak to a specialist. The Emergency Eye Clinic will be available on 01782 674300 Monday to Friday from 9am to 7pm, Saturday from 9 am to 2 pm and Sunday from 9 am to 12 noon.
All other emergency services at Royal Stoke, including the Major Trauma Service and the Children’s Emergency Department (ages 0 to 15) and County Hospital will be operating as normal for major injury and illness
You can find information on urgent care at Queen's Hospital (Burton) and Royal Derby Hospital, Princess Royal (Telford) and Royal Shrewsbury Hospitals via the links below.
Princess Royal Hospital (Telford) and Royal Shrewsbury Hospital: https://www.sath.nhs.uk/wards-services/urgent/
From Thursday 16 April, Urgent Care Centres at Princess Royal Hospital in Telford and the Royal Shrewsbury Hospital will temporarily relocate to the Minor Injury Units in Whitchurch and Bridgnorth to form two Urgent Treatment Centres. Read more here: https://sath.nhs.uk/news/urgent-care-centres-at-rsh-and-prh-planned-to-relocate-on-thursday-16-april/
Queen's Hospital (Burton) and Royal Derby Hospital: https://www.uhdb.nhs.uk/service-in-an-emergency