FREEPHONE 24/7 Urgent NHS Mental Health Helpline 

Telephone support, advice and triage.

If you live in South Staffordshire call 0808 196 3002 or email 

If you live in Shropshire and Telford & Wrekin call 0808 196 4501 or email

In an emergency call 999

If you are worried about your own, or someone else's immediate safety, have thoughts about hurting yourself or other people, or do not feel you can keep yourself or someone else safe, you should call 999 immediately.


Other support

  • Samaritans: confidential and non-judgemental emotional support whenever you need someone to talk to. Call 116 123 (24 hours a day, every day).
  • SANEline: practical information, crisis care, and emotional support to anybody affected by mental health problems. Call 0300 304 7000 (4pm to 10pm, every day).
  • Staffordshire Mental Health Helpline: offering emotional support for people concerned about their mental health, or that of someone they know. Call 0808 800 2234 (6pm to 2am weekdays, 2pm to 2am weekends).
  • Shout: confidential crisis text support for times when immediate assistance is required. Text ‘SHOUT’ to 85258 (24 hours a day, every day).
  • Childline: a free, private, and confidential service where young people can talk about anything. Calls are free and confidential. Calls are not recorded and our number won't show up on any phone bills. Call 0800 1111 (24 hours a day, every day).
  • Papyrus: confidential support and advice to young people struggling with thoughts of suicide, and anyone worried about a young person. Call 0800 068 4141, text 07860039967 (24 hours a day, every day).