FREEPHONE 24/7 Urgent NHS Mental Health Helpline
Telephone support, advice and triage.
If you live in South Staffordshire call 0808 196 3002 or email firstname.lastname@example.org
If you live in Shropshire and Telford & Wrekin call 0808 196 4501 or email email@example.com
Helpful Covid-19 Resources
Information for people with Learning Disabilities is available
Information for people who live in North Staffordshire or Stoke-on-Trent and need urgent mental health support
Other support & advice
116 123 - 24 hours a day, 365 days a year
07984 967 708 - a professional or senior volunteer will call you back as soon as practicable
Staffordshire Mental Health Helpline
0808 800 2234 - operates 7pm-2am (weekdays), 2pm-2am (weekends)
Shropshire area - other support available
- Pick up the phone, you are not alone - link to Shropshire Council's mental health and wellbeing resources.
- Advice and contact information for immediate confidential and local support - if you are worried about suicidal thoughts in either yourself or someone else.
- Bereavement Support: call 0345 678 9028 - a new service has been launched to support Shropshire residents who are experiencing and suffering from bereavement and loss during the coronavirus pandemic. The offer is open to anyone who has been bereaved by either a recent death or previous loss. The Bereavement Support Service is operated by Shropshire Council and community voluntary partners Samaritans, CRUSE, and Severn Hospice and CRANE counselling. If you or someone you know could benefit from this service, please call 0345 678 9028 for further information and access.
- Shropshire Council Mental Health resources page - information on local support for keeping mentally well.
Urgent Care during Covid-19
Changes to the Emergency Department at Royal Stoke
The Emergency Department at Royal Stoke University Hospital will no longer treat minor injuries in adults or children in order to free up vital resources for managing Coronavirus (COVID-19).
Our Walk-in Centre at the Haywood Hospital will be able to provide these essential services between 7am-9.30pm every day. Orthopaedic surgeons and emergency nurse practitioners from Royal Stoke will join the Haywood Walk-in Centre team to provide an enhanced service.
Minor injuries at County Hospital, Stafford will be seen at the fracture clinic between 9am and 6pm. Again, this service will be run by orthopaedic surgeons and emergency nurse practitioners. Outside of these hours you may be asked to return the following day.
Patients who have an eye emergency problem are also being asked not to attend hospital straight away and instead call a telephone number and speak to a specialist. The Emergency Eye Clinic will be available on 01782 674300 Monday to Friday from 9am to 7pm, Saturday from 9 am to 2 pm and Sunday from 9 am to 12 noon.
All other emergency services at Royal Stoke, including the Major Trauma Service and the Children’s Emergency Department (ages 0 to 15) and County Hospital will be operating as normal for major injury and illness.
Information about urgent care across Staffordshire, Shropshire and Telford & Wrekin.
- Visit the University Hospitals of Burton and Derby website for information about urgent care at Queen's Hospital (Burton) and Royal Derby Hospital.
- Visit The Shrewsbury and Telford Hospital NHS Trust website for information about urgent care at Princess Royal (Telford) and Royal Shrewsbury Hospital.