A hand holding a smartphone. On the screen it says Your Mental Health Record at your Fingertips. In Partnership with and the Patients Know Best logo underneath. Your mental health record, at your fingertips.

We are excited to announce a new patient portal in partnership with Patients Know Best (PKB) to help you access your mental health records and get more involved in your recovery journey.

PKB is a secure online portal that allows you to store and access your mental health records. You can also use PKB to share information, such as your care plan, with other healthcare teams, carers, family, and friends, and to track your progress over time.

This FREE service is accessible anytime, anywhere on a mobile phone, tablet, or computer, meaning your information is at your fingertips, whenever you need it 24/7.


We believe that PKB can help you in the following ways:

  • Empower you to take control of your health. PKB gives you easy access to your medical information, so you can make informed decisions about your care.
  • Improve communication with your other healthcare teams. PKB allows you to share your information with other healthcare professionals easily. This can help them to better understand your needs and provide you with the best possible care.
  • Support your recovery journey. PKB allows you to track your progress over time and see how you are doing. This can help you to stay motivated and on track with your recovery goals.


Registering for PKB:

Current mental health service users with an email address registered with MPFT will receive an email invitation to register. This is the easiest way to register. The email will come from Patient Knows Best – so check your spam folder. Simply click the link in the email when it arrives and follow the instructions on screen.


Already registered to PKB?

If you are already registered to PKB, you will begin to see your patient records from MPFT from Monday 20 November 2023.


Video overview of how to use PKB

This YouTube video gives an Overview of Patients Know Best, covering everything from registering and changing your password to the useful features you will find once you start using the portal. 


Frequently asked questions

You will be sent an email to the email address you provided when you registered. 

  • Questionnaires: These tools help you and your healthcare team track your recovery journey. We will use the information you provide to make changes to your care, if needed.

  • Allergies: A list of all the things you are allergic to.

  • Appointments: A list of all your upcoming appointments with our mental health services. You can see appointments for up to 12 months from the date you register.

  • Documents: Letters from your doctor, other healthcare professionals, and your care team. You can see all of these letters from the date you register. Older letters may not be available, unless a healthcare professional has chosen to share them with you.

  • Care plans: A plan for your care that is created with you and your healthcare team. You can see your care plan as soon as you register. We encourage you to review your care plan to make sure that it is what you and your healthcare team agree on.


Helping you to live a healthy lifestyle

Take the Healthy Lifestyle Questionnaire to find out how you can live a healthier lifestyle. This will help you to learn more about your lifestyle behaviours and whether you would benefit from making any changes. Making small changes to your lifestyle can benefit your physical and mental health. There are a range of interactive self-help resources with lots of helpful tools and information to help you with:

  • Becoming more active
  • Healthy eating
  • Stop smoking
  • Drinking less alcohol

Yes. The PKB software meets NHS requirements for health record systems and is fully compliant with the General Data Protection Regulation (GDPR). Only the minimum level of data necessary to verify you has been uploaded. All personal and health information stored is encrypted.

Patients Know Best is an optional service and requires you to "opt in". It provides choice to patients who wish to interact with the hospital in a digital format; it will not affect the care that you receive from the Trust. If you do not wish to use the portal, you can ignore the invitation and you will continue to receive your hospital correspondence in the usual way. 

If you want the family member or carer to have access to your record they can be added in the ‘sharing’ section. This will allow them to set up their own account and allow you to control the level of access they have to your record. For more information visit the PKB manual.

Some patients may not have any information in their records when they first register, however this will change over time as you attend appointments. You can still add your own information, such as tracking your symptoms or recording any medication you take.

Currently this service is only available to MPFT patients who have been active mental health service users in the previous 12 months. As the service area widens, we will inform eligible patients via email and letter.

There is an online PKB manual which includes step-by-step instructions on how to use PKB. 


For further support:

South Staffordshire - 

Telephone: 0808 196 3002

Email: mhsi.staffordshire@mpft.nhs.uk


Shropshire, Telford & Wrekin

Telephone: 0808 196 4501

Email: access.shropshire@mpft.nhs.uk