As part of the NHS response to Coronavirus (COVID-19), we have made changes to the services we provide
We are committed to upholding the NHS Constitution
The NHS Constitution establishes the principles and values of the NHS in England. It sets out rights to which patients, public and staff are entitled, and pledges which the NHS is committed to achieve, together with responsibilities which the public, patients and staff owe to one another to ensure that the NHS operates fairly and effectively.
We will respect your privacy and dignity
The NHS is committed to making sure that all patients receive high-quality care that is safe, effective and focused on their needs. The NHS Constitution states that all patients have the right to privacy and to be treated with dignity and respect. We believe that providing same-sex accommodation is an effective way of helping to achieve this goal and of giving all patients the best possible experience while they are in hospital.
Accessing your Health and Social Care Records
Due to the coronavirus pandemic, many of our staff are working from home, and do not have access to letters sent by post to our hospitals.
Therefore, we ask that requests for access to health and social care records are made by email using the forms linked below.
Completed forms should be emailed to firstname.lastname@example.org
Please complete and submit one of the appropriate forms:
Our postal address is:
Health Records Manager
Health Records Department
St George's Hospital
Requests sent by post will be dealt with as soon as possible, but there will be delays.
Equality and Inclusion
By eliminating prejudice and discrimination, the Trust can deliver services that are personal, fair and diverse and a society that is healthier and happier. For the Trust, this means making it more accountable to the patients it serves and tackling discrimination in the workplace.
For more information click here.
Protecting and Using Personal Information - Fair Processing Notice
The law says that personal information shall be obtained, used and disclosed fairly. These documents outline the information we collect about you, and how we use and share it.
Independent Mental Health Advocacy (IMHA)
For those on a section of the Mental Health Act in Staffordshire contact Total Voice Staffordshire on 01785 336387.
For those on a section of the Mental Health Act in Shropshire contact SIAS on 01743 361702.
NHS Complaints Advocacy
Staffordshire residents contact Total Voice Staffordshire on 01785 336387.
Information for Service Users and Family Members on Safeguarding
Safeguarding Children and Adults from Abuse and Neglect is Everyone’s Responsibility
We arecommitted to safeguarding children and adults across the organisation. The welfare of the people who come into contact with our services either directly or indirectly is paramount and all our staff have a responsibility to ensure that best practice is followed, including compliance with statutory requirements.
We work in partnership with our statutory partners via our Local Safeguarding Boards and have formally adopted their policies and procedures.
Please visit this page for more information on safeguarding
We aim to have a culture of compassionate care and are working to embed the Chief Nursing Officer's 6Cs in all our practice.
The 6Cs are
You can find out more about this framework for nursing on the NHS England website.
Consent to Treatment & Second Opinions
This leaflet outlines our responsibilities and your rights in relation to consenting to treatment.
As part of your care the clinicians involved in your care will be gathering information and forming a view about the nature of your difficulties and the most appropriate care and treatment to help with those needs. There are occasions when you may not agree with those views. This leaflet also outlines what to do in those circumstances.