We are committed to upholding the NHS Constitution.

The NHS Constitution establishes the principles and values of the NHS in England. It sets out rights to which patients, public and staff are entitled, and pledges which the NHS is committed to achieve, together with responsibilities which the public, patients and staff owe to one another to ensure that the NHS operates fairly and effectively.

The NHS is committed to making sure that all patients receive high-quality care that is safe, effective and focused on their needs. The NHS Constitution states that all patients have the right to privacy and to be treated with dignity and respect. We believe that providing same-sex accommodation is an effective way of helping to achieve this goal and of giving all patients the best possible experience while they are in hospital.


Midlands Partnership NHS Foundation Trust have implemented a new online portal for all Subject Access Requests (access to health records) and Freedom of Information (FOI) requests. Due to the coronavirus pandemic, many of our staff are working from home, and do not have access to letters sent by post to our hospitals.

We ask that all requests are made through the Access Request Portal.

The portal is a secure and simple way to request and receive health records and FOI’s. Full guidance and all available forms are available on the portal.

If you need to make a request by post our address is:

Health Records Manager
Records Department
Trust Headquarters
St. George's Hospital
Corporation Street
ST16 3SR

Requests sent by post will be dealt with as soon as possible, but there may be delays.

If you need to contact the team, please email health.records@mpft.nhs.uk or telephone 01785 221104

By eliminating prejudice and discrimination, the Trust can deliver services that are personal, fair and diverse and a society that is healthier and happier. For the Trust, this means making it more accountable to the patients it serves and tackling discrimination in the workplace.

For more information visit our Equality and Inclusion page.

The law says that personal information shall be obtained, used and disclosed fairly. A full and detailed explanation of what information we collect and the ways in which this information may be used is available on our Privacy Notice page.

Independent Mental Health Advocacy (IMHA)

For those on a section of the Mental Health Act in Staffordshire - contact Asist - IMCA on 01785 246709

For those on a section of the Mental Health Act in Shropshire - contact Voiceability on 0300 303 1660


Independent NHS Complaints Advocacy (IHCA)

Staffordshire residents - contact Asist on 01785 246709

Shropshire residents - contact Healthwatch Shropshire on 01743 237884

Safeguarding Children and Adults from Abuse and Neglect is Everyone’s Responsibility

We arecommitted to safeguarding children and adults across the organisation. The welfare of the people who come into contact with our services either directly or indirectly is paramount and all our staff have a responsibility to ensure that best practice is followed, including compliance with statutory requirements.

We work in partnership with our statutory partners via our Local Safeguarding Boards and have formally adopted their policies and procedures.

Please visit our Safeguarding page for further information.

We aim to have a culture of compassionate care and are working to embed the Chief Nursing Officer's 6Cs in all our practice.

The 6Cs are

  • Care
  • Compassion
  • Competence
  • Communication
  • Courage
  • Commitment.  

You can find out more about this framework for nursing on the NHS England website.

This leaflet outlines our responsibilities and your rights in relation to consenting to treatment.

As part of your care the clinicians involved in your care will be gathering information and forming a view about the nature of your difficulties and the most appropriate care and treatment to help with those needs. There are occasions when you may not agree with those views. This leaflet also outlines what to do in those circumstances.