As an integrated team we provide a range of services for children, families and young people across Stoke-on-Trent

In Stoke-on-Trent all families will receive the universal offer, which includes: 

  • Contact from the Health Visiting team at around 28 weeks of pregnancy.
  • A new born visit 10–14 days after the baby is born.
  • A mother and baby review when the baby is 5-8 weeks old.
  • Contact from the Health Visiting team when the baby is 3-4 months old.
  • A 9–12 months old review.
  • A 2 year–2 and a half years review.

Some families may require more support. Their Health Visitor will help identify the level of support which the family requires and if needed, we will talk families through additional offers of support available to them

Our School Nursing team provides a range of services for young people aged 5-19 and their families, such as:

  • Transition from Health Visiting services at 5 years of age. 
  • Parents of Reception aged children will receive a welcome letter with the contact details for our hub and links to our website.
  • Students in year 6 and year 10 will be sent out letters with lots of interesting health links and information on how to contact the team.
  • Our School Nurses offer assemblies to students in Year 7 to introduce the services available to them, for example ChatHealth and drop-ins at their school.
  • All young people in Stoke-on-Trent high schools can access health advice and support at  our confidential drop-ins, please contact our Hub for further information or check out our schedule for drop-ins on the website.
  • We will support pupils and families with medical conditions, care planning and coordinating services.
  • We offer training to education/teaching colleagues across the city on Asthma, Epilepsy and Anaphylaxis
  • The service will support applications for Continuing Care Funding and contribute to Special Educational Needs and Disability (SEND) Assessments
  • Clinics are provided throughout the city for Enuresis (bed wetting) and advice about constipation. Please contact our Hub for advice on these conditions.
  • Health promotion - if you require health promotion support please contact our Hub to arrange.
  • We support our Children in Care by completing health assessments.
  • We work with other professionals to support the work of safeguarding children and families through Early Help intervention, Child in Need and Child Protection.

We offer our ChatHealth text messaging service to parents, carers and young people aged 11-19 years text

Parents/Carers can text 07312277161. Young people aged 11-19 years can text 07520 615723.  This service is managed by Public Health Nurses who aim to respond to all messages within 24 hours, Monday to Friday (excluding weekends and bank holidays).

Referrals can be made for children and young people aged between 0 to 19 years, who live in Stoke-on-Trent. Referrals can be made by parents, young people, carers, teaching staff, GPs, social workers and allied health professionals. We operate Monday to Friday 9am- 5pm excluding Bank Holidays and weekends. Our contact number is 0808 178 3374

If you are ever unsure if your referral is appropriate, please do not hesitate to contact the 0-19 team directly. All referrals into the service will be reviewed. If information has been left out, or the referral is inappropriate we will contact you to discuss this further. 

Professionals can make referrals by telephoning the Hub or completing and emailing a referral form to

If you are a professional and would like to share information with our service please complete the Communication Form and return to: 

If you have concerns regarding a child in Stoke-on-Trent please visit the Staffordshire Safeguarding Children Board.

Health Visiting and School Nursing Contact Details

East Hub

(covering East Staffs, Cannock, Lichfield, Rugeley, Tamworth)

Freephone 0808 178 0611 Option 1

Chat Health Text Messaging Service

Parents/Carers text: 07520 615722

For young people living in Staffordshire, text 07520 615721

West Hub

(covering Moorlands, Newcastle, South Staffordshire, Stafford, Stone)

Freephone 0808 178 0611 Option 1

Chat Health Text Messaging Service

Parents/Carers text: 07520 615722

For young people living in Staffordshire, text 07520 615721 

Stoke Hub

(covering all localities in Stoke-on-Trent) 

Freephone  0808 178 3374

Chat Health Text Messaging Service

Parents/Carers text: 07312 277161

For young people living in Stoke-on-Trent, text: 07520 615723