As part of the NHS response to Coronavirus (COVID-19), we have made changes to the services we provide
The current situation is generating a lot of anxiety and we are doing all that we can to support those who are experiencing this.
We have set up a 24/7 urgent NHS mental health service providing telephone support, advice and triage. This service is available free from all phones to anyone of any age living in South Staffordshire - call 0808 196 3002.
If you live in North Staffordhshire or Stoke-on-Trent, call 0300 123 0907.
For Urgent Help, visit www.mpft.nhs.uk/emergency-help
Community Dental Service
The community dental service is providing urgent care only.
Urgent care is for patients suffering from swelling, bleeding, trauma and anyone who has taken the maximum pain relief in 24 hours.
The dental advice line 0300 123 0981 is accepting calls, triaging and forwarding them for an appointment if required.
We are also able to do telephone and video calls to patients who require triaging from a dentist.
NHS England & NHS Improvement has issued a letter to all NHS trusts that details the changes that need to be made to community services to support the COVID-19 preparedness and response.
Our clinicians have reviewed everyone who is currently receiving one of these services and you will be contacted to explain what this means for your care.
Please be reassured that these actions are designed to ensure that we can continue to provide health and care services to those who need it most.
Diabetes Services (Adults)
The Diabetes Services (Adults) team has added a range of COVID-19-related links and resources to its service web page. Click here to take you to the service page.
Eating Disorder Service (Adults)
Inpatient service (Kinver Unit)
We are still delivering inpatient services across our 12 bedded inpatient unit.
All new referrals for admissions will only be admitted if the patient is critical.
We are delivering significantly reduced services and all routine referrals/ assessments are suspended.
Urgent referrals are being triaged by telephone and all patients are being risk assessed with telephone support or monitoring of weight and blood chemistry being provided as necessary.
Carer support groups have ceased, but additional telephone support will be offered if needed.
We are currently in the process of resurrecting our service within a COVID safe environment. Most service users will be able to access assessment and treatment via a virtual video link (One Consultation) and we are currently working through our backlog of referrals. Where necessary we will be able to meet service users face-to-face, but you will be required to wear a face mask, have your temperature taken and be COVID symptom free.
We hope to have our ‘virtual’ carers support group on line by the end of September, but we are available for your support via telephone Monday-Friday, 9am-5pm.
Thank you for your support and patience.
Forensic FIRST team
The team will pick up virtual new assessments if it is safe to do so to facilitate discharge from a secure unit/ prevent admission to a secure unit.
Forensic Inpatient Wards
Due to the current COVID-19 pandemic, we have unfortunately had to temporarily put all visits to the wards on hold until further notice. Arrangements for virtual visits can be made available. Please contact the ward for further information.
Haywood Hospital Walk-in Centre
The Emergency Department at Royal Stoke University Hospital will no longer treat minor injuries in adults or children in order to free up vital resources for managing Coronavirus (COVID-19).
During this time Haywood Hospital’s Walk-in Centre will be able to provide these essential services. Orthopaedic surgeons and emergency nurse practitioners from Royal Stoke will join the Haywood Walk-in Centre team to provide an enhanced service.
You do not need an appointment to visit the Minor Injuries Unit.
Patients who have an eye emergency problem
If you have an eye emergency, call the Emergency Eye Clinic and speak to a specialist.
It is available on 01782 674300, Monday to Friday from 9am-7pm, Saturday from 9am-2pm and Sunday from 9am-12noon.
What does the walk-in centre offer?
A wide range of conditions can be treated including:
- Cuts and grazes
- Ear infections
- Sprains and strains
- Suspected fractures
- Bites and stings
- Minor head injuries
- Minor burns
When to go to A&E or call 999
You should attend A&E or call 999 for serious and life-threatening conditions such as:
- Severe bleeding
- Loss of consciousness
- Suspected strokes
- Chest pains or breathing difficulties.
The Walk-in Centre is open from 7am-9.30pm every day.
The Walk-in Centre is situated on the ground floor of the Haywood Hospital
Telephone: 01782 673500
Onsite parking, including disabled parking is available.
Wheelchair access and disabled toilets are available.
IPOPS (musculoskeletal services) in Seisdon
This is service is only accepting urgent referrals for new patients, who will be offered a telephone consultation.
Learning Disability Services
Learning Disability services are working differently during Coronavirus. To find out how the Learning Disability Teams are working click below
Leek Moorlands Hospital - Minor Injuries Unit
The Minor Injuries Unit at Leek Moorlands Hospital is temporarily closed.
Opening hours for the Walk-in Centre at Haywood Hospital in Stoke-on-Trent are being extended to 7am-9.30pm every day (the centre was previously open from 9am on weekends). Patients are also able to access the Community Pharmacy at Haywood Hospital.
Liaison and Diversion
The Liaison and Diversion service will operate a reduced provision.
Liaison and Diversion will be offering a telephone custody service, custody police will call if they need support. Outreach staff will offer telephone support when the individual concerned is released into the community.
The children’s offender health service will not be operating, but for any concerns the Local Authority can call the Service Manager.
Rheumatology Centre (at Haywood Hospital)
Please click on this link to view Coronavirus advice and information for patients from the Rheumatology Centre at Haywood Hospital.
Staffordshire and Stoke-on-Trent Wellbeing Service - Improving Access to Psychological Therapies (IAPT)
Please note that IAPT services will be provided by telephone or online where possible.
Visit the Staffordshire and Stoke-on-Trent Wellbeing Service (IAPT) website by clicking here.
Child and Adolescent Mental Health Services (CAMHS)
CAMHS East Staffordshire and West Staffordshire
The East Staffordshire and West Staffordshire CAMHS services are currently offering appointments virtually, with some face-to-face appointments being undertaken on a risk-based need.
CAMHS Early Years (South Staffordshire)
The service is currently offering appointments virtually, with some face-to-face appointments being undertaken where forumulation cannot be completed remotely or there is a risk-based need.
CAMHS Outreach (South Staffordshire)
Appointments to be virtual where possible and face-to-face where clinical and risk need indicate an agreed face to face appointment.
CAMHS Learning Disabilities (South Staffordshire)
The service is currently offering appointments virtually, with some face-to-face appointments being undertaken on a risk-based need.
Children and Young People’s Autism Service
Assessments and interventions are being provided either by telephone or online until further notice and the service will continue to contact families to notify them of appointments. A small number of appointments are being conducted face-to-face where clinically necessary.
Children's Community Audiology
The service has re-opened for face-to-face appointments, but with a limited capacity due to the ongoing Covid-19 situation. Appointments are therefore likely to be delayed.
Information for referrers
Please continue to send referrals to our service. Patients will be placed on a waiting list and will receive an appointment in due course. If you feel the referral is urgent please let us know. Referrals can be emailed to:
Information for parents
If you are awaiting an Audiology appointment and are concerned regarding your child’s hearing, we are able to offer some advice via email. Please email:
Initial and follow up appointments are being offered via telephone.
Eating Disorder Service (Children)
The service is currently providing appointments virtually, with face-to-face appointments being undertaken where where forumulation cannot be completed remotely or there is a risk based need.
Health Visiting and School Nursing
Open access well baby clinics, groups and drop-ins remain closed however all areas are now offering appointed baby clinics. Your local Hub is available for advice and support:
East Hub (covering East Staffs, Cannock, Lichfield, Rugeley & Tamworth)
- Telephone - 0300 303 3924
West Hub (covering Moorlands, Newcastle, Seisdon, Stafford & Stone)
- Telephone - 0300 303 3923
Chat Health text messaging service (Staffordshire)
- Parents/carers text 07520 615722
- For young people living in Staffordshire, text 07520 615721
- Baby and parent contacts at new birth, 6-8 weeks, 1 and 2 years are being offered, these are a mixture of face to face and telephone.
- The service is now offering school based drop-ins, and is available to support parents and young people where required
Chat Health text messaging service (Stoke-on-Trent)
- For young people living in Stoke-on-Trent, text 07520 615723
Our Health 5-19 Hub - 0300 124 0362
Health Visiting (Stoke-on-Trent)
- Appointed baby clinics, virtual breastfeeding, baby massage and Baby Steps groups are available. Baby and parent contacts at new birth, 6-8 weeks, 1 and 2 years are being offered, these are a mixture of face to face and telephone.
- For any advice or concerns please contact the 0-5 Hub - 0300 303 3298
Community Paediatric Services
This service is currently providing continuation of appointments for initial health assessments, child protection medicals and medication reviews.
Non-medication reviews and initial assessments are being delivered virtually with some face-to-face appointments as required.
Paediatric Physiotherapy Service
Initial and follow up appointments are currently being mostly offered virtually and via telephone. Some face-to-face appointments are also being offered as required.
Paediatric Speech and Language Therapy Service
This service is currently providing dysphagia assessment and intervention. Communication assessment and intervention is being offered virtually with some face-to-face appointments being offered as required.
Paediatric Occupational Therapy Service
Appointments are being offered virtually with some face-to-face appointments as necessary.
Perinatal Community Service
Appointments are currently being offered virtually with some face-to-face appointments being undertaken.
Initial and follow up appointments are currently being offered via telephone.
School Age Immunisation Service
The School Aged Immunisation Service will be beginning this year’s adolescent programme in January 2021. Due to the Covid-19 outbreak, schools were temporarily closed between March-June which meant the team were unable to complete all routine adolescent vaccinations in secondary education establishments. These routine vaccinations were: Diphtheria, Tetanus and Polio (DTP), Meningitis ACWY, Human Papilloma Virus (HPV) and Measles, Mumps and Rubella (MMR).
During June-August 2020, prior to the flu vaccination programme commencing, the team offered as many of these outstanding vaccinations as possible in various school and clinic settings across Staffordshire and Stoke-on-Trent. The team are now planning catch up sessions alongside the routine cohorts within the school setting which will run from January-August 2021.
The proposed schedule for this to take place is as follows:
- Year 8 – HPV and MMR if required
- Year 9 are to be offered Diphtheria, Tetanus and Polio and Meningitis as per normal schedule alongside missed HPV/ MMR
- Year 10/Year11 are to be offered any missing vaccinations - Diphtheria, Tetanus and Polio, Meningitis ACWY, HPV and MMR