To support the preparations for Coronavirus (COVID-19), we have made changes to the services we provide
The current situation is generating a lot of anxiety and we are doing all that we can to support those who are experiencing this.
We have set up a 24/7 urgent NHS mental health service providing telephone support, advice and triage. This service is available to anyone of any age.
Call 0300 5555 001.
Children and Young People’s Autism Service
Assessments and interventions will be provided either by telephone or online until further notice and the service will continue to contact families to notify them of appointments.
Children's Community Audiology
The service is closed until further notice and all appointments have been cancelled.
Information for referrers
The service is still accepting referrals to our service. Patients will be placed on a waiting list and will receive an appointment in due course. Referrals can be emailed to:
- firstname.lastname@example.org (East)
- email@example.com (West)
Information for parents
If you are awaiting an Audiology appointment and are concerned regarding your child’s hearing, we are able to offer some advice via email. Please email:
- firstname.lastname@example.org (East, based in Lichfield)
- email@example.com (West, based in Stafford)
Community Dental Service
The community dental service is providing urgent care only.
Urgent care is for patients suffering from swelling, bleeding, trauma and anyone who has taken the maximum pain relief in 24 hours.
The dental advice line 0300 123 0981 is accepting calls, triaging and forwarding them for an appointment if required.
We are also able to do telephone and video calls to patients who require triaging from a dentist.
NHS England & NHS Improvement has issued a letter to all NHS Trusts that details the changes that need to be made to community services to support the COVID-19 preparedness and response.
Our clinicians have reviewed everyone who is currently receiving one of these services and you will be contacted to explain what this means for your care.
Please be reassured that these actions are designed to ensure that we can continue to provide health and care services to those who need it most.
Diabetic Retinopathy Eye Screening Service
Due to the COVID-19 outbreak, Diabetic Eye Screening has been suspended and will resume once it safe to do so. We will send you an appointment if you are due for screening when the service resumes.
Should you have any problems, please contact your optician or GP, alternatively our phone line is still manned for emergency advice 0300 303 0887.
Eating Disorder Service
In patient service (Kinver Unit)
We are still delivering inpatient services across our 12 bedded inpatient unit.
All new referrals for admissions will only be admitted if the patient is critical.
Out patient service
We are delivering significantly reduced services and all routine referrals / assessments are suspended.
Urgent referrals are being triaged by telephone and all patients are being risk assessed with telephone support or monitoring of weight and blood chemistry being provided as necessary.
Carer support groups have ceased, but additional telephone support will be offered if needed.
Forensic FIRST team
The team will pick up virtual new assessments if it is safe to do so to facilitate discharge from a secure unit/ prevent admission to a secure unit.
Forensic In-Patient Wards
Due to the current COVID-19 pandemic, we have unfortunately had to temporarily put all visits to the wards on hold until further notice. Arrangements for virtual visits can be made available. Please contact the ward for further information.
Opening hours at the Walk-in Centre have been extended to 7am - 9.30pm every day (previously open from 9am on weekends) following the temporary closure of the Minor Injuries Unit at Leek Moorlands Hospital.
The Emergency Department at Royal Stoke University Hospital will not be treating minor injuries in adults or children until further notice, in order to free up vital resources. During this time Haywood Hospital’s Walk-in Centre will be able to provide these essential services to the local community. Orthopaedic surgeons and emergency nurse practitioners from Royal Stoke are joining the Haywood team to provide an enhanced service.
Improving Access to Psychological Therapies (IAPT)
Please note that IAPT services will be provided by telephone or online where possible.
IPOPS (musculoskeletal services) in Seisdon
This is service is only accepting urgent referrals for new patients, who will be offered a telephone consultation.
Learning Disability Services
Learning Disability services will largely consist of consultations and appointments via telephone.
Leek Moorlands Hospital
The Minor Injuries Unit is temporarily closed. The decision has been taken by the Trust in response to severe staffing shortages and low levels of attendance at the unit.
Liaison and Diversion
The Liaison and Diversion service will operate a reduced provision.
Liaison and Diversion will be offering a telephone custody service, custody police will call if they need support. Outreach staff will offer telephone support when the individual concerned is released into the community.
The children’s offender health service will not be operating, but for any concerns the Local Authority can call the Service Manager.
Rheumatology Centre (at Haywood Hospital)
Please click on this link to view Coronavirus advice and information for patients from the Rheumatology Centre at Haywood Hospital.
This guidance covers and includes:
- Rheumatology contact details
- Appointment queries
- Urgent rheumatology advice
- A link to a video developed by the Rheumatology team at The Royal Wolverhampton NHS Trust regarding Coronavirus advice for rheumatology patients
- Guidance on blood monitoring
- Guidance on medication
- A three-step scoring table that determines a patient's risk
- Other helpful advice