The current situation is generating a lot of anxiety and we are doing all that we can to support those who are experiencing this.

We have set up a 24/7 urgent NHS mental health service providing telephone support, advice and triage. This service is available free from all phones to anyone of any age living in Shropshire and Telford & Wrekin - call 0808 196 4501.

For Urgent Help, visit

Outpatient service

We are delivering significantly reduced services and all routine referrals / assessments are suspended.

Urgent referrals are being triaged by telephone and all patients are being risk assessed with telephone support or monitoring of weight and blood chemistry being provided as necessary. 

Carer support groups have ceased, but additional telephone support will be offered if needed.

The team will pick up virtual new assessments if it is safe to do so to facilitate discharge from a secure unit/ prevent admission to a secure unit.

Due to the current COVID-19 pandemic, we have unfortunately had to temporarily put all visits to the wards on hold until further notice. Arrangements for virtual visits can be made available. Please contact the ward for further information.

The Liaison and Diversion service will operate a reduced provision.

Liaison and Diversion will be offering a telephone custody service, custody police will call if they need support. Outreach staff will offer telephone support when the individual concerned is released into the community.

The children’s offender health service will not be operating, but for any concerns the Local Authority can call the Service Manager.

You will no doubt be aware that the country has returned to ‘lockdown’ as of 4th November 2020.

Mental health services will continue to operate much as usual and to provide a 24/7 urgent NHS telephone line that can respond to any mental health queries that you may have.

This service is available to anyone of any age.

If you need to call please dial for free on:  0808 196 4501.

The in-patient wards at the Redwoods Centre will continue to provide care and treatment as normal, although visiting is restricted – please check directly with the hospital on 01743 210000 before visiting.

With regard to people currently receiving community mental health care:

  • If you are currently under the care of a mental health team, the care that you receive will continue much as before and you should contact your care team as normal with any queries.

  • The Dementia Care service will also continue unaltered and the team can be contacted as normal.

  • Our IAPT services, which support people with mild to moderate mental health issues such as anxiety or low mood, are open and available. Currently, due to the Coronavirus pandemic, assessment and therapy (both individual and group sessions) are being carried out via telephone or online except in exceptional circumstances. You can speak to your GP or self refer into the services and you can also directly access our online therapy programme, Silvercloud.
    For more information or

  • The Child and Adolescent Mental Health Service (called BeeU) will continue to provide face to face contact when required and provide telephone as well as video consultations.

  • The Children’s Society service (BEAM) will continue to provide a telephone call back service which can be requested by email at:
    Please note:
    Young people aged 14 and over can email and request support themselves.
    Young people aged 13 and under will need a Parent or Carer to email on their behalf.

  • Kooth will continue to provide an anonymous 24-hour online service offering peer support, self-help and have trained counsellors to talk to. Anyone aged 11-25, living in Shropshire and Telford & Wrekin, can register to access this service and you don’t need to be referred or have an appointment. Whilst the website is available 24 hours, there will be someone to talk to online at the following times:
    •    12:00 to 22:00 (Monday to Friday)
    •    18:00 to 22:00 (Saturday, Sunday and Bank Holidays)
    For more information visit Kooth –

The information on this page will be updated should any of these arrangements change.

Learning Disability services are working differently during Coronavirus. To find out how the Learning Disability Teams are working click below

Appointments are currently being offered virtually with some face-to-face appointments being undertaken.

Get in Contact

Midlands Partnership NHS Foundation Trust

Trust Headquarters, St. George's Hospital, Corporation Street, Stafford ST16 3SR


Switchboard number

0300 790 7000
(staffed 24 hours a day, every day)

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