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Scan to RiO - Planned downtime 28th July -5:30 – 6:30pm

Please note that there is essential maintenance being carried out on the Conexes service Wednesday 28th July 5:30 – 6:30pm.

Impacted Services: Scan to Rio.

This will stop the scans being processed and emails being received. And may cause delays to scans sent before this time being processed. For urgent uploads please scan and upload manually.

We apologise for any inconvenience caused.

Intermittent Ricoh MFD downtime – Monday 26th July 9am – 5:30pm

Please be aware that there will be planned downtime on Monday 26th of July. This is for essential maintenance to all Printer servers.

This will impact: Printing, Scanning, Copying, Docman and Scan to RiO throughout the day.

Please ensure you have all business continuity processes in place and print copies of any frequent forms required in advance of Monday.

Please note the problems may appear intermittent throughout the day and you will receive ‘server offline’ errors on the device themselves.

Please do not log support calls unless the problem persists past 5:30pm or advised otherwise. However, if they are physical device problems please continue to log with Ricoh directly 0330 123 0311.

We apologise for any inconvenience caused and appreciate your patience.

This forum is for young people, 13-18 years old, across Staffordshire who are interested in improving mental health services for all young people.

We meet on the third Thursday of every month between 17:00 and 18:00

Please use this Zoom link to join the forum

Essential network changes will result in interruption of service to all customers CloudPC's.

Work planned for 7th July at 20:00.
Down time will be during 20:00 and 21:00 although we do not expect down time to be for the full hour.

Join our Youth Participation Worker on Zoom to discuss issues important to you! Whether you are part of the LGBTQ+ community or an ally, join to meet young people like you across Staffordshire.

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CISCO Call Manager Upgrade from v11.5 SU8 to v12.5 SU4 (Essential Work)

This upgrade will be taking place over the weekend - Saturday 3th and Sunday 4th July 2021.

There is the possibility for some calls to drop out during the switchover on Sunday 4th July between 11:00am and 5:00pm.

The Phone system will still be highly available, but phones might switch between servers, forcing switchboards and finesse agents to reconnect.

Please note that RiO will be unavailable for 20 minutes for essential maintenance at 6am on the 29th June.

Please revert to business continuity processes during the downtime.
Apologies for any convenience this may cause.

Please note that RiO will be unavailable for 20 minutes for essential maintenance on the morning of the Tuesday 22nd of June 2021.

Please revert to business continuity processes during the downtime.
Apologies for any convenience this may cause.

Following an upgrade to the Medway System on Saturday 19th June 2021

Medway v5 have a new name CareFlow, with a different icon and login screen.

Please see the internal news page for more information: News - Medway Upgrade - 19 June (sharepoint.com)

This forum is for young people, 13-18 years old, across Staffordshire who are interested in improving mental health services for all young people.

We meet on the third Thursday of every month between 17:00 and 18:00

Please use this Zoom link to join the forum

We intend to direct all outbound traffic to go via the backup link at Stafford, as such internal clients using services should not be affected. 

The affected services will be:

Direct Access - Loss of multi-site high availability and all traffic routing via Stafford - Clients will likely experience slower performance

OpenVPN - Loss of multi-site high availability and all traffic routing via Stafford - Clients will have to connect to the backup profile in their client

External Remote Management - EMIS remote access will not be available should there be an outage

Remote Desktop/Cloud PC/VDI - These services will be configured to route via Stafford, however there will be periods of downtime as NHS Digital undertake the required DNS changes - We would advise that users are told that the system will likely be unavailable during this time

Staffs Fire - Wireless users will be unable to connect

N3 and Internet Access 

This work is critical to return the services back to normal levels of resilience.

We intend to direct all outbound traffic to go via the backup link at Stafford, as such internal clients using services should not be affected. 

The affected services will be:

Direct Access - Loss of multi-site high availability and all traffic routing via Stafford - Clients will likely experience slower performance

OpenVPN - Loss of multi-site high availability and all traffic routing via Stafford - Clients will have to connect to the backup profile in their client

External Remote Management - EMIS remote access will not be available should there be an outage

Remote Desktop/Cloud PC/VDI - These services will be configured to route via Stafford, however there will be periods of downtime as NHS Digital undertake the required DNS changes - We would advise that users are told that the system will likely be unavailable during this time

Staffs Fire - Wireless users will be unable to connect

This work is critical to return the services back to normal levels of resilience.

Join our Youth Participation Worker on Zoom to discuss issues important to you! Whether you are part of the LGBTQ+ community or an ally, join to meet young people like you across Staffordshire.

Join the forum using this Zoom link.

This forum is for young people, 13-18 years old, across Staffordshire who are interested in improving mental health services for all young people.

We meet on the third Thursday of every month between 17:00 and 18:00

Please use this Zoom link to join the forum

Critical Update - Cisco Jabber requires update
Commencing Wednesday 12th May at 5am

Following IM&T Digital Engagement Sessions it has been requested for a clearer IT Escalation Process. We have listened, and one is being introduced.

You must ensure you have logged a call on SMT or Logit before a issue can be escalated.
 

We will need to know the reference number to support you as quickly as possible. 

You can only escalate when:

1. The request directly impacts service user care

2. The request directly impacts quality of service

3. The Service Level Agreement (SLA) or agreed response time has been breached.

Please see https://mpft.live/help for more information.

No CIS (Care Identity Service) activity this weekend besides Authentication services.

To improve stability of the CIS platform NHS Digital are moving the Live CIS service (comprising authentication and application services) to the Cloud to remove the risk of ageing hardware.

This will take place between Friday 7 May (BST) 18:30 and Monday 10 May (BST) 08:00

What will this mean to you?

Care Identity Service application including any CMS operations on smartcards will be unavailable.  The application will be unavailable until completed and agreement to turn on is confirmed on the Monday.  

Join our Youth Participation Worker on Zoom to discuss issues important to you! Whether you are part of the LGBTQ+ community or an ally, join to meet young people like you across Staffordshire.

Join the forum using this Zoom link.

Full details available to MPFT staff on the Intranet. (Click here)

Emails will continue to be encrypted using [secure], the recipient will have a different experience.

Please see here for recipient/service user experience: https://www.mpft.nhs.uk/about-us/digital/encrypted-email

Each week, a number of Staff will have additional security added to their Trust Windows Logon Account.

If you use a personal device or other mobile device to access your emails, you will require to authenticate who you are with an extra verification step.

When working off the network you may need to approve the device you are working on, from another registered device.

Please see more information at https://mpft.live/mfa

Please register as soon as possible if you have not already: https://mpft.live/mfasetup