Events

No CIS (Care Identity Service) activity this weekend besides Authentication services.

To improve stability of the CIS platform NHS Digital are moving the Live CIS service (comprising authentication and application services) to the Cloud to remove the risk of ageing hardware.

This will take place between Friday 7 May (BST) 18:30 and Monday 10 May (BST) 08:00

What will this mean to you?

Care Identity Service application including any CMS operations on smartcards will be unavailable.  The application will be unavailable until completed and agreement to turn on is confirmed on the Monday.  

Join our Youth Participation Worker on Zoom to discuss issues important to you! Whether you are part of the LGBTQ+ community or an ally, join to meet young people like you across Staffordshire.

Join the forum using this Zoom link.

Full details available to MPFT staff on the Intranet. (Click here)

Emails will continue to be encrypted using [secure], the recipient will have a different experience.

Please see here for recipient/service user experience: https://www.mpft.nhs.uk/about-us/digital/encrypted-email

Each week, a number of Staff will have additional security added to their Trust Windows Logon Account.

If you use a personal device or other mobile device to access your emails, you will require to authenticate who you are with an extra verification step.

When working off the network you may need to approve the device you are working on, from another registered device.

Please see more information at https://mpft.live/mfa

Please register as soon as possible if you have not already: https://mpft.live/mfasetup

RiO will be unavailable between Saturday 24 April 6am – Monday 26 April 8am to enable the system to be migrated to the new environment.

Please ensure that any work that is done prior to 6am is saved or uploaded, and that any paper-based backup systems are prepared and in place for this period of time.

Apologies for any inconvenience, please be assured you will be notified as soon as RiO becomes available.

Please be aware that during RiO’s unavailability the clinical portal & legacy viewer will be accessible for use to review limited clinical information.

Join our Youth Participation Worker on Zoom to discuss issues important to you! Whether you are part of the LGBTQ+ community or an ally, join to meet young people like you across Staffordshire.

Join the forum using this Zoom link.

Please be advised of an Emergency Change happening at 6:30 tonight (Thursday 1 April)

Active calls will drop off, but users will be able to log back in and pick up new calls immediately.

The Allocate team plan to upgrade the eCommunity web application to the latest hotfix version 3.3.1. The upgrade will take place on Wednesday 17 March 2021 between 06:00 and 07:00.

The eCommunity web application will be unavailable during this time. The eCommunity mobile app will continue to work.

This release will include the following items:

As part of the final phase of the RiO Single Instance Data Migration, IM&T are taking MPFT RiO Live offline from Friday 12th February at 7pm until Saturday 13th February at 7pm.

This means that all staff will be unable to login, access or update RiO client records during this 24 hour period.

This outage will require all MPFT RiO Live users to enact business continuity plans whilst the IM&T use this time to migrate over 4,000.000 legacy progress note files from the Legacy SSOTP instance of RiO into MPFT RiO Live.

We apologise for the inconvenience caused during this period

Due to essential maintenance and upgrade, the Trust's InPhase Performance Plus (P+) audit and organisational action tracking system will be unavailble throughout the entire working day on Weds 10th February 2021.

The system will be available for all MPFT on Thursday 11th February 2021.

There will be an upgrade of the new eCommunity to latest hotfix that resolves a number of bugs.

This includes a fix that prevents some visits being allocated on the planning screen.

The upgrade slot will be on Friday 29 January starting at 6:30 am and finishing by 7:30 am.

The main app will be down but the mobile app will continue to work throughout the upgrade slot.

Graphnet will be carrying out some live patch testing on this date.
All patching times are 14:00 – 17:00 with the feeds stopped from the beginning of the patch window onwards (currently 14:00 for sites).
Users can still access the system during this time but may experience some disturbance when the servers are rebooted which is scheduled for 16:00. Once the patching has completed, the feeds will be restarted.

Graphnet will be carrying out some live patch testing on this date.
All patching times are 14:00 – 17:00 with the feeds stopped from the beginning of the patch window onwards (currently 14:00 for sites).
Users can still access the system during this time but may experience some disturbance when the servers are rebooted which is scheduled for 16:00. Once the patching has completed, the feeds will be restarted.

RiO will be down from 18:00 on Wednesday 09/12/2020 for 12 hours until 06:00 on Thursday morning 10/12/2020.

The aim of the additional migration and downtime is to ensure that all clinical teams have the best possible experience using MPFT RiO moving forward by including additional (previously out of scope) datasets for migration.

RiO Downtime 30 Minutes at 06:00AM on 27/11/2020

RiO will be down for 30 minutes from 06:00AM on 27/11/2020 while we migrate additional clinical documents. These further 1.2 million documents will include SARS, Progress Documents and Documents Uploads.

These documents were originally out of scope for the Single Instance migration but conversations with clinical teams this week have identified these as being clinically significant and their addition will enhance clinician experience of using MPFT RiO.

Live streamed using Microsoft Teams. Link will be published here when it is available.

Downtime Will Affect ALL RiO Users. Both legacy SSOTP RiO and MPFT RiO will be unavailable.

The migration to the MPFT Single Instance of RiO is due to start on Friday 20th November at 17:00.  The migration is expected to take the entire weekend to complete during which time RiO will be unavailable.

We aim to have the migration completed by 09:00 on Monday 23rd November at which point accounts will be re-enabled and MPFT RiO will be available for use.

Following migration SSOTP RiO will be permanently decommissioned and unavailable.

This will impact ALL RiO users (both legacy SSOTP and MPFT) so clinical teams/leads must ensure Business Continuity Plans are implemented during this time.

SIMPLE STEPS FOR MPFT STAFF TO MAKE RIO SINGLE INSTANCE SUCCESSFUL FOR YOU:

1. Legacy SSOTP teams have been asked via previous comms to perform some pre-migration actions as detailed here: RiO Single Instance Go Live Checklist. Can this be prioritised
    
2. If required over the weekend, teams can access a read only subset of RiO data by using the SSOTP Legacy Viewer (SSOTP RiO) or Clinical Portal (MPFT RiO).  The guide and links for these can be found in this document: Legacy Viewer and Clinical Portal Guide.
    
3. A fact sheet of useful information and questions can be found here: RiO Single Instance Go Live Factsheet.
    
4. Full details regarding the scope of the migration including any differences in presentation of the data being migrated can be found here: RiO Single Instance Scope Document.
    
5. Watch our YouTube videos on the RiO Upgrade: https://youtu.be/bKC0aB2MyMQ
   
   and the detailed video on the differences in RiO following migration:
   https://youtu.be/Ciuoz2W4FOI

Please ensure this message is shared and understood Trust wide: RiO will be unavailable for ALL users from 17:00 Friday 20th until 09:00 Monday 23rd November.

More information is available on SharePoint at https://mpft.live/rioupdate

Graphnet will be carrying out some live patch testing on this date.
All patching times are 14:00 – 17:00 with the feeds stopped from the beginning of the patch window onwards (currently 14:00 for sites).
Users can still access the system during this time but may experience some disturbance when the servers are rebooted which is scheduled for 16:00. Once the patching has completed, the feeds will be restarted.

MPFT RiO Live will be unavailable thie Friday 6th November 2020 from 17:30 until Saturday 7th November 2020 at 20:00. This downtime is to perform essential configuration to support the upcoming RiO Single Instance project.

Legacy SSOTP Cloud RiO will not be affected.

The downtime window is the maximum duration allocated and the MPFT IM&T team will endeavour to bring MPFT RiO online earlier and notify all staff.