Key services/outputs
- Strategic direction and business plan delivery for enhancing care through digital innovation
- Supplier Performance Management (SSHIS, third party suppliers e.g. RiO)
- CIP direction and delivery
- Regional/National Programmes of work
Chris Ibell
Chief Digital Information Officer
Martyn Perry
Director of Digital Transformation & Deputy CDIO
Peter Newton
Associate Director of Information and Data Warehousing
Vacant position
Head of Health & Social Care Systems
Pam Pahal
ICS and PCN Digital Transformation Programme Lead
Dr. Matt Tovey
Chief Clinical Information Officer
Steve Martin
Chief Nursing Information Officer
Lead: Nicola Hampton
Key Services / Outputs
- Provide 1st/2nd line support for clinical and care systems
- Support new starter role creation and systems access/service go-lives / leavers
- Oversee Permissions Based Access Control for clinical and care systems
- Data Quality overview in clinical and care systems
Lead: Shaun Allcock
Key Services / Outputs
- Bespoke Systems design and delivery
- Clinical Systems form/letter/configuration build
- Robotic Process Automation and Integration Services
- SharePoint design and delivery
Lead: Trish Nolan
Key Services / Outputs
- Provide Clinical and Care Systems Training
- Provide Quick Reference Guides and User training videos for key IT systems/processes
- Provide Microsoft Systems Training (Core IT Skills training)
- Support service go-lives (floor walking)
- Development and provision of eLearning on ESR for clinical systems training
- Provision of tailored training to meet service specific requirements
- Promote the availability of training through online resources including the IT Skills pathway and Microsoft eLearning
Lead: Enrique Centeno
Key Services / Outputs
- Report creation/automation and analysis for mandatory returns
- Report creation/automation and analysis for service requests
- Report creation/automation for self-service requests
- Dashboard creation for operational service management and MPFT activity data
Lead: Terry Sambrook
Key Services / Outputs
- Manage the Data Warehouse infrastructure
- Establish data sets for mandatory reporting
- Establish data sets for reporting from new systems
Lead: Lee Woolrich
Key Services / Outputs
- Clinical Systems specification
- Bespoke Systems specification
- Process mapping for quality/service improvement through digital innovation
Lead: Dominic Tennant
Key Services / Outputs
- Delivery of Digital Projects and MPFT Digital work streams on wider Trust projects
- Resource scheduling of SSHIS resources related to project activities
- Support of ad-hoc MPFT Digital change requests (e.g. new mobiles, MFDs, wireless)
Lead: James McNamee
Key Services / Outputs
- Primary Contact and customer services function for MPFT Digital
- Supplier Performance Management (KPIs/SLA review) through service review meetings
- MPFT Digital communications
Key Services/Outputs
- Strategic direction on technical support services and infrastructure support
Adam Cooper
Director of SSHIS
Ian Allman
Head of SSHIS Operations
Rich McCue
Head of SSHIS Technology
Leads
- Pete Townley (Service Delivery Lead)
- Ty Henry (First Line Manager)
- Martyn Ball (Second Line Manager)
Key Services / Outputs
- Provide 1st/2nd line support for technical issues with equipment, telephony, networks and Windows
- Support new starter Windows account creation / leavers
Lead: TBC
Key Services / Outputs
- Device ordering and Imaging and management
Lead: Tim Hawkes (Network & Systems Lead)
Key Services / Outputs
- Support network connectivity
- Network switches
- Firewalls and Proxy Servers
- Wireless
- Telephony (Cisco IPT)
Lead: Garry Pankhurst (Software Development Engineer)
Key Services / Outputs
- Fusion BPM workflow application development
- Development of call logging system SMT
Lead: TBC
Key Services / Outputs
- Provision and support of primary and secondary SSHIS data centres
Leads
- Jot Bougan
- Ian Allman (Lead Change Assurance)
Key Services / Outputs
- Response to security incidents
- Technical Cyber support and accreditation
Lead: Jot Bougan
Key Services / Outputs
- Management of software application and licence subscription application
- Software deployments
Lead: Ty Henry (First Line Manager)
Key Services / Outputs
- Provision and management of Trust smartcards for clinical systems and ESR access