Digital Strategy & Transformation (Senior Management Team)
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- Chris Ibell (CDIO)
- Pete Kendal (Director of IM&T)
- Martyn Perry (AD of IM&T Transformation)
- Peter Newton (AD of IM&T Information & Reporting)
- Luke Bell (Head of H&SC Systems)
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- Strategic direction and business plan delivery for enhancing care through digital innovation
- Supplier Performance Management (SSHIS, third party suppliers e.g. RiO)
- CIP direction and delivery
- Regional/National Programmes of work
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SSHIS Senior Management Team |
- Adam Cooper (Director of Health Informatics Services)
- Prue Hayes (Head of Operations)
- Rich McCue (Head of Technology)
- Ty Henry (BRM)
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- Strategic direction on technical support services and infrastructure support
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Clinical Systems Support |
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- Provide 1st/2nd line support for clinical and care systems
- Support new starter role creation and systems access/service go-lives / leavers
- Oversee Permissions Based Access Control for clinical and care systems
- Data Quality overview in clinical and care systems
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IT Service Desk & 2nd Line Support/Op Dev |
- Pete Townley (Service Delivery Lead)
- Rob Stedall (First Line Manager)
- Martyn Ball (Second Line Manager)
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- Provide 1st/2nd line support for technical issues with equipment, telephony, networks and Windows
- Support new starter Windows account creation / leavers
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Application Development |
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- Bespoke Systems design and delivery
- Clinical Systems form/letter/configuration build
- Robotic Process Automation and Integration Services
- SharePoint design and delivery
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Client Hardware
Laptops / PCs / Tablets / Smartphones
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Device ordering and Imaging and management |
IT Training |
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- Provide Clinical and Care Systems Training
- Provide Quick Reference Guides and User training videos for key IT systems/processes
- Provide Microsoft Systems Training (Core IT Skills training)
- Support service go-lives (floor walking)
- Development and provision of eLearning on ESR for clinical systems training
- Provision of tailored training to meet service specific requirements
- Promote the availability of training through online resources including the IT Skills pathway and Microsoft eLearning
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Networks & Infrastructure
Telephony / Wireless
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- Tim Hawkes (Network & Systems Lead)
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- Support network connectivity
- Network switches
- Firewalls and Proxy Servers
- Wireless
- Telephony (Cisco IPT)
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Business Intelligence |
- Alex Critchell (Interim Lead)
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- Report creation/automation and analysis for mandatory returns
- Report creation/automation and analysis for service requests
- Report creation/automation for self-service requests
- Dashboard creation for operational service management and MPFT activity data
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Application Development |
- Garry Pankhurst (Software Development Engineer)
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- Fusion BPM workflow application development
- Development of call logging system SMT
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Data Warehousing |
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- Manage the Data Warehouse infrastructure
- Establish data sets for mandatory reporting
- Establish data sets for reporting from new systems
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Date Centres & Backup |
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- Provision and support of primary and secondary SSHIS datacentres
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Business Architects / Systems Specification
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- Clinical Systems specification
- Bespoke Systems specification
- Process mapping for quality/service improvement through digital innovation
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Information Governance & Cyber Security |
- Jot Bougan
- Ian Allman (Lead Change Assurance)
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- Response to security incidents
- Technical Cyber support and accreditation
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Programme Management |
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- Delivery of IM&T Projects and IM&T work streams on wider Trust projects
- Resource scheduling of SSHIS resources related to project activities
- Support of ad-hoc IM&T change requests (e.g. new mobiles, MFDs, wireless)
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Software As a Service
(O365)
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- Dan Fleet (Operational Development Manager)
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- Management of software application and licence subscription application
- Software deployments
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Systems Supplier Management
(Service Development)
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tbc |
- Primary Contact and customer services function for IM&T
- Supplier Performance Management (KPIs/SLA review) through service review meetings
- IM&T communications
- IM&T administration support services
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Smartcard Registration Authority |
- Rob Stedall (First Line Manager)
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- Provision and management of Trust smartcards for clinical systems and ESR access
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