Digital Services

Digital Strategy & Transformation (Senior Management Team)

• Chris Ibell (CDIO)
• Pete Kendal (Director of IM&T)
• Martyn Perry (AD of IM&T Transformation)
• Peter Newton (AD of IM&T Information & Reporting)
• Luke Bell (Head of H&SC Systems)

• Strategic direction and business plan delivery for enhancing care through digital innovation
• Supplier Performance Management (SSHIS, third party suppliers e.g. RiO)
• CIP direction and delivery
• Regional/National Programmes of work

• Adam Cooper (Director of Health Informatics Services)
• Prue Hayes (Head of Operations)
• Rich McCue (Head of Technology)
• Ty Henry (BRM)

• Strategic direction on technical support services and infrastructure support

• Nicola Hampton

• Provide 1st/2nd line support for clinical and care systems
• Support new starter role creation and systems access/service go-lives / leavers
• Oversee Permissions Based Access Control for clinical and care systems
• Data Quality overview in clinical and care systems

• Pete Townley (Service Delivery Lead)
• Rob Stedall (First Line Manager)
• Martyn Ball (Second Line Manager)

• Provide 1st/2nd line support for technical issues with equipment, telephony, networks and Windows
• Support new starter Windows account creation / leavers

• Shaun Allcock

• Bespoke Systems design and delivery
• Clinical Systems form/letter/configuration build
• Robotic Process Automation and Integration Services
• SharePoint design and delivery

Client Hardware

Laptops / PCs / Tablets / Smartphones

• Trish Nolan

• Provide Clinical and Care Systems Training
• Provide Quick Reference Guides and User training videos for key IT systems/processes
• Provide Microsoft Systems Training (Core IT Skills training)
• Support service go-lives (floor walking)
• Development and provision of eLearning on ESR for clinical systems training
• Provision of tailored training to meet service specific requirements
• Promote the availability of training through online resources including the IT Skills pathway and Microsoft eLearning

Networks & Infrastructure

Telephony / Wireless

• Tim Hawkes (Network & Systems Lead)

• Support network connectivity
• Network switches
• Firewalls and Proxy Servers
• Wireless
• Telephony (Cisco IPT)

• Alex Critchell (Interim Lead)

• Report creation/automation and analysis for mandatory returns
• Report creation/automation and analysis for service requests
• Report creation/automation for self-service requests
• Dashboard creation for operational service management and MPFT activity data

• Garry Pankhurst (Software Development Engineer)

• Fusion BPM workflow application development
• Development of call logging system SMT

• Terry Sambrook

• Manage the Data Warehouse infrastructure
• Establish data sets for mandatory reporting
• Establish data sets for reporting from new systems

• Provision and support of primary and secondary SSHIS datacentres

Business Architects / Systems Specification

• Mel Rahilly

• Clinical Systems specification
• Bespoke Systems specification
• Process mapping for quality/service improvement through digital innovation

• Jot Bougan
• Ian Allman (Lead Change Assurance)

• Response to security incidents
• Technical Cyber support and accreditation

• Dominic Tennant

• Delivery of IM&T Projects and IM&T work streams on wider Trust projects
• Resource scheduling of SSHIS resources related to project activities
• Support of ad-hoc IM&T change requests (e.g. new mobiles, MFDs, wireless)

Software As a Service

(O365)

• Dan Fleet (Operational Development Manager)

• Management of software application and licence subscription application
• Software deployments

Systems Supplier Management

(Service Development)

• Primary Contact and customer services function for IM&T
• Supplier Performance Management (KPIs/SLA review) through service review meetings
• IM&T communications
• IM&T administration support services

• Rob Stedall (First Line Manager)

• Provision and management of Trust smartcards for clinical systems and ESR access