The Children’s Podiatry Service offers our patients, the opportunity to purchase additional pairs of orthotics / insoles. These can be a duplicate pair of your child's current prescription. We also have the option for orthotics/insoles more suitable for sports, depending on your child's prescription.
There are several benefits of having additional Insoles:
Please refer to the sections below for more details about the process.
Payment for your child's orthotics / insoles is made via a secure online payment method using Natwest Payit.
Your podiatrist will not take payment during your appointment or over the phone. Please note we do not accept cash or cheques we only accept online payment.
Prices vary depending on type of orthotic / insole ordered.
We have two price points £30 & £60 inclusive of postage and packaging (P&P) via tracked 2nd class royal mail post.
These can be suitable for sports or less accommodative footwear - your clinician will be able to advise upon this.
All prices are inclusive of postage and packaging (P&P) via tracked 2nd class royal mail post.
‘Patient’ – Registered to MPFT Paediatric Podiatry Service.
‘The Trust’ – Midlands Partnership University Foundation Trust.
Through the service either via a face-to-face appointment or email. Please see purchased prescription leaflet or visit our website https://
Following successful payment, items will be manufactured and dispatched within 5-7 working days. If there are any delays to this, you will be notified.
Orders for purchased prescriptions can be placed in clinic or by email. For a patient to be able to purchase a pair of orthotics/ insoles they will need to have a current NHS Prescription that has recently been reviewed by one of the clinicians and is effective and suitable for your child. If you choose to order by email this needs to be done within 4 weeks of your most recent appointment. This is to ensure the orthotic/insoles still fit and your child and their prescription has recently been checked to confirm this
Packages will be dispatched via Tracked 2nd Class Royal Mail post. If you have not received your order within 10 working days after making successful payment, please get in touch with the team by email – paediatricpodiatry
We have two price points £30 & £60 inclusive of Postage & Packaging (P&P)
Standard Orthotics are £30
Custom made Orthotics are £60
1.1 Due to the personalised nature of the products. The Trust are not able to offer refunds or accept returns/exchanges on these products.
1.2 Due to the individual nature of personalised goods, they cannot be re-sold/ re-issued, and we therefore do not accept returns if you have changed your mind.
1.3 If there is an error, or it does not meet prescription requirements and standards, you may return them in their original condition within 30 days.
1.4 If the orthotics/insoles you receive are damaged or defective, or if there has been an error on the Trust’s behalf these would need to be returned to the department as soon as reasonably possible. The item will then be reviewed by a member of the Appliance Lab and a decision will be made on any reissue or refund. Decisions will be made on a case-by-case basis and remain at the discretion of the Trust.
The Trust do not offer a warranty on orthotics provided. They are intended for reasonable domestic use only; we apply a policy of reasonableness and fitness for purpose.
Patients are required to maintain and take all reasonable precautions to protect their orthotics/insoles from being lost or stolen. The Trust cannot be held responsible for the loss or damage of an insoles/ orthotic while in the patient’s possession.
Who should be contacted to discuss for more information or problems?
Any queries can be e-mailed to the team at: Paediatricpodiatry
Please ensure your child’s name, date of birth and if possible NHS number are included in the email.
Please click here to download a PDF copy of these Terms and Conditions of Sale.
There are several benefits of having additional orthotics/ insoles
Due to the variability in your child’s growth, to ensure correct fit & function of the orthotic/ insole, orders need to be placed within 4 weeks of your most recent appointment.
You have 14 days to pay for your item once your order has been placed and the confirmation email and invoice sent to you. Within this period, you can email and cancel the order. If we do not receive payment within 14 days and we have not received a cancellation email, you will receive a reminder. The order will automatically be cancelled if no payment is received. Once payment has been made, we are unable to cancel your order.
E-mail any concerns to paediatricpodiatry
