NHS administrative staff provide business support to clinical and non-clinical staff. The NHS must be well-organised and keep detailed records of patients and staff. Patients and other organisations need to be able to contact the Trust, to see or speak to the right person who can give them the help they need. That could be booking an appointment, getting advice, or paying an invoice.
There are plenty of opportunities to take further qualifications and move on in your career. You could stay in administration, or become a team leader or supervisor. You could go on to become an administration manager. You could also move into other wider healthcare roles, too. If you like figures, you could use your skills and experience to move into finance. Or if you’re keen on IT you could move into informatics.
Claire, Ward Clerk
"I've worked here for four years starting out as Bank staff and later becoming a permanent member of the team. My role includes supporting the awards with Admissions and discharges as well as supporting the ward manager with the day-to-day running of the ward, there's always plenty of opportunity to develop and learn new skills here with training being offered at all levels. I love working here as no two days are the same and there's opportunity to work flexibly, I work term time so it fits in with the school run and holidays, which suit my home life. Everyone is friendly and helpful, and we all have a great sense of humor which definitely helps."