As part of the NHS response to Coronavirus (COVID-19), we have made changes to the services we provide
Quality improvement (QI) goes beyond traditional management, target setting and policy making. QI methodology is best applied when tackling complex adaptive problems where the problem isn’t completely understood and where the answer isn’t known. For example, how to reduce frequency of violence on inpatient mental health wards. QI utilises the subject matter expertise of people closest to the issue (staff and service users) to identify potential solutions and test them.
When done well, QI can release great creativity and innovation in tackling complex issues which services have struggled to solve for many years. The types of problems that we should be using quality improvement to tackle, are those that require not only changes in behaviours or preferences, but also hearts and minds.
A large proportion of our work is in managing the Rapid Process Improvement Workshop Programme and in delivering RPIWs in the areas in which had been identified as having opportunities for improving services. We have established a comprehensive rolling programme of both RPIWs and Kaizen Events (hyperlinks to both). Our team provides inspirational resources, bespoke training, tools and the knowledge to enable teams to expedite changes to add value and remove waste, thereby creating capacity to provide a high-quality, recovery-focused environment for our service users.
QI Team Contact Details
Katy Morris, Head of the QI Academy
Helen Payne, Quality Improvement Academy Manager
Celine Grundy, Quality Improvement Clinical Manager
John Costello, Quality Improvement Programme Manager
Kevin Blackmore, Quality Improvement Facilitator
Lisa Bellamy, Quality Improvement Facilitator
Lesley Colclough, Quality Improvement Advisor
Eserree Kaur, Quality Improvement Academy Support Officer