What is OneConsultation?
OneConsultation is a programme that we use at MPFT to allow you to have a video consultation with your consultant, instead of travelling to a hospital or clinic.
Why is MPFT using it?
We started using OneConsultation during the Covid pandemic, when face-to-face appointments couldn't go ahead. Our staff is still using it, in combination with face-to-face appointments, to give you more options when it comes to accessing your healthcare.
We are committed to making your healthcare as individual and accessible as possible, and OneConsultation can save you time, money and stress, by receiving your care in the comfort of your own home. Video consultations also contribute to our Trust's green ambitions, by reducing car journeys for patients.
Are video consultations compulsory?
No, your clinician will offer you a choice of video or face-to-face appointments. They will only suggest using OneConsultation if they feel it is appropriate for your care.
Do I need to have a computer?
No, you can complete a OneConsultation appointment on a smartphone, tablet, laptop or PC, as long as it has a camera and microphone so that you can speak with your clinician, and they can see and hear you.
Do I have to download an app?
No, OneConsultation uses a website for your video appointment, so as long as you have a mobile phone number or email address, your clinician can contact you. There are no apps, registrations or login details necessary.
When should I choose to have a video consultation?
If you live far away from your nearest clinic or hospital, or if you have mobility or travel difficulties, you may find it easier to have a video consultation. You may also find a OneConsultation appointment easier to fit into a busy schedule, and it will save money on travel and parking costs.
Our Trust Privacy Notice covers the use of all health data.