To support the preparations for Coronavirus (COVID-19), we have made changes to the services we provide
What does this mean for schools?
The 5-19 element will support pupils in a number of ways
- booked appointments
- the hub
- digital solutions, including ChatHealth.
Sexual health information, emotional health and wellbeing advice and support will be available via the hubs, ChatHealth and drop-ins only.
The hub is a central point of contact for the programme accessible via telephone. The hub provides advice, guidance and signposting to families, young people and professionals.
HUB contact numbers
West Hub (Staffordshire Moorlands, Newcastle-under-Lyme, Stafford and Seisdon)
Tel: 0300 303 3923
East Hub (East Staffordshire, Tamworth, Lichfield and Cannock)
Tel: 0300 303 3924
A text message service and app for young people and parents to ask for health and wellbeing advice. Messages sent to the dedicated number are delivered to a secure website and responded to by one of the trained health professionals in the team, including school nurses and health visitors.
ChatHealth is available between 09:00 and 17:00, Monday - Friday.
Outside of these times, anyone who texts the service receives a bounce back message explaining where to get help if their question is urgent and when they can expect a response.
Texts are usually replied to within one working day.
Numbers to text
Young people in Stoke-on-Trent should text 07520 615723
Young people in Staffordshire should text 07520 615721
Parents in Stoke-on-Trent and Staffordshire should text 07520 615722
The legal bit
We do not usually inform your parents, teachers or anyone else if you contact the school nurse. We might inform someone if we were concerned about your safety, but we would usually speak to you first. Your messages are stored and can be seen by other healthcare staff who follow the same confidentiality rules. We aim to reply to you within one working day and you should get an immediate bounce-back to confirm we have received your text. Texts will not be seen outside of normal working hours. If you need help before you hear back from us, contact a member of school staff or your doctor. Our text number does not receive voice calls or MMS picture messages. We support messaging from UK mobile numbers only (which does not include messages sent from landlines, international mobile numbers and some 'number masking' mobile apps). Prevent the school nurse from sending messages to you by texting STOP to our number. Please respect your schools’ mobile phone policy. Messages are charged at your usual rate.