Event description
Following IM&T Digital Engagement Sessions it has been requested for a clearer IT Escalation Process. We have listened, and one is being introduced.
You must ensure you have logged a call on SMT or Logit before a issue can be escalated.
We will need to know the reference number to support you as quickly as possible.
You can only escalate when:
1. The request directly impacts service user care
2. The request directly impacts quality of service
3. The Service Level Agreement (SLA) or agreed response time has been breached.
Please see https://mpft.live/help for more information.