The walk-in centre at the Haywood Hospital, Burslem, and the minor injuries unit at Leek Moorlands Hospital have both received Good ratings in all five areas inspected by the Care Quality Commission.
Jennie Collier, Managing Director of these services, said “I am delighted with this latest inspection. My colleagues work continuously to respond to feed back, from wherever it comes. Having the Care Quality Commission rate these services as Good is a great achievement.”
“I am particularly proud of the comments the Commission made about our staff. They described them as treating patients with compassion and kindness, respecting their privacy and dignity, taking account of their individual needs and helping them understand their conditions.”
The services were last inspected in March 2019. Since then, MPFT has introduced a clinical triage system, which requires staff to conduct a risk assessment of all people within 15 minutes of arriving.
It was also noted that staff assessed and monitored patients regularly to see if they were in pain and gave pain relief in a timely way. They supported those unable to communicate using suitable assessment tools.
The Haywood Walk-in Centre and Leek minor injuries unit are nurse-led services which offer access to a wide range of minor injury and minor ailment services. The Haywood walk-in centre is open every day between the hours of 7.00am and 9.30pm Monday to Friday and 9.00am-9.30pm at weekends. Leek minor injuries unit is open every day between the hours of 8am and 8pm. You do not need an appointment at either service.
The full report can be found on the Care Quality Commission's website.