The Survey compares the Trust with other mental health and learning disability trusts across the country and covers 10 sections, including support and wellbeing, organising, planning and reviewing care and medicines. MPFT consistently scored in line with other mental health trusts, with service users generally positive about their experiences. Many of the scores were in the top 20 per cent range, indicating the Trust is performing better than other organisations. Some service users did report not feeling involved in deciding which NHS therapies to use, putting the Trust in the bottom 20 per cent for this category.
Neil Carr, Chief Executive commented: “We take the feedback of our service users very seriously and welcome the results of this survey as one tool to measure how we are doing. We also carry out our own regular monitoring of how satisfied people are with the care we provide and all our service users are encouraged to feedback on the services they receive.”
The survey of people who use community mental health services was carried out by the Care Quality Commission, the independent regulator of health and adult social care services in England.
*please note the survey can be found on the CQC website here https://www.cqc.org.uk/publications/surveys/community-mental-health-survey-2018